tk10 bat's Privacy Policy

tk10 bat is an online entertainment platform that offers casino games and sports betting for users in Bangladesh. This privacy policy ("Policy") applies to the tk10 bat website, mobile application, and all related digital channels.

The purpose of this policy is to clearly inform you about what types of information we collect, how that information is used, and what steps we take to protect your information. You can also read our About Us page to get a full picture of our services.

This policy applies only to tk10 bat's own services. We are not responsible for the privacy practices of any third-party websites or services.

2.1 Information You Provide Directly

The information you provide directly during account registration and management includes:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• Selfie or photo (if required for identity verification)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Login time, session duration, and activity history
• Game play history, bet placement details, and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may verify information through trusted third-party service providers. However, your information is not disclosed to any unauthorised party in this process.

tk10 bat uses your information only for specific and legitimate purposes. The main purposes are listed below:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To process game access, bet placement, deposits, and withdrawals.
• Customer support: To resolve issues and answer questions via live chat or email.
• Legal obligations: To complete identity verification, KYC, and prevent financial fraud.
• Responsible gaming policy enforcement: To monitor playing patterns and ensure user well-being.
• Platform improvement: To raise service quality and improve the user experience.
• Security protection: To prevent unauthorised access, fraud, and other cyber threats.

We never sell your information to third parties. We are committed to ensuring the protection of user data.

We may share your information with third parties in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with payment platforms such as bKash, Nagad, Rocket, Upay, and bank transfers to process deposit and withdrawal transactions. These third parties are governed by their own privacy policies.

4.2 Technology Service Providers

Limited information may be shared with trusted technology partners to assist with game operations, cybersecurity, and platform maintenance. These partners may only use the information for the agreed purposes.

4.3 Legal Obligations

We may be required to disclose information to authorities to comply with court orders or applicable law. In such cases, only the information legally required will be disclosed.

To protect your personal information, tk10 bat applies industry-standard technical and procedural security measures:

• SSL encryption: All data transmissions are encrypted using SSL (Secure Sockets Layer) technology.
• Secure servers: Data is stored on encrypted and secure servers.
• Access control: Only authorised staff can access your information, and only to the extent necessary.
• Regular security audits: Regular security tests are conducted to identify and address system vulnerabilities.
• OTP verification: Additional security is provided through OTP verification during login and financial transactions.

However, no system on the internet is 100% secure. We therefore ask you to always use a strong password and not share your login details with anyone.

Cookies and similar tracking technologies are used on the tk10 bat platform. These help improve platform functionality and personalise the user experience.

6.1 Types of Cookies

• Essential cookies: Required for the core operation of the platform and cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytical cookies: Used to analyse platform usage and improve service quality.

You can manage cookies through your browser settings. However, disabling cookies may limit some platform functionality.

We retain your information only for as long as it is necessary. Specific timeframes are listed below:

• Active account data: Retained for as long as the account remains open.
• Financial transaction records: For the period required to meet applicable legal obligations.
• After account closure: Information may be retained for a specified period for legal obligations and fraud prevention purposes.
• Customer support communications: For a reasonable period to ensure issues are resolved.

Once the specified period has passed, information is securely deleted or anonymised.

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to have incorrect or incomplete information corrected.
• Right to erasure: The right to request deletion of your information in certain circumstances (within the limits of legal obligations).
• Right to object to processing: The right to object to the processing of your information for specific purposes.
• Data portability: The right to receive your information in a structured format where applicable.

To exercise these rights, contact our support team. We will respond to your request within a reasonable time.

All services on tk10 bat are for persons aged 21 and above only. We do not knowingly collect personal information from minors.

Age verification is in place during the registration process. If we become aware that a minor's information has been collected by mistake, we will immediately close the relevant account and delete the information. Protecting users in line with our Responsible Gaming policy is our priority.

Our technology infrastructure relies on servers operated in various countries. As a result, your information may be transferred and stored outside Bangladesh. In such cases, we ensure that:

• Data is always encrypted during transfer.
• Third-party partners provide protection equivalent to this policy.
• Data is not transferred to any non-approved country.

We may update this privacy policy from time to time due to business needs or legal changes. For significant changes, we will notify you by email or via a notice on the platform.

Continuing to use the service after changes are made will be considered as acceptance of the updated policy. To understand the relationship between this policy and other terms of use, please also read our Terms and Conditions page.